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Dead RingersHow Outsourcing Is Changing the Way Indians Understand Themselves$
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Shehzad Nadeem

Print publication date: 2011

Print ISBN-13: 9780691147871

Published to Princeton Scholarship Online: October 2017

DOI: 10.23943/princeton/9780691147871.001.0001

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Leaps of Faith

Leaps of Faith

(p.14) Chapter One. Leaps of Faith
Dead Ringers

Shehzad Nadeem

Princeton University Press

This chapter considers how the offshore outsourcing of white-collar service work set off something of a moral panic in Western Europe and the United States. Some believed that such outsourcing was salubrious in the long term and consistent with broad trends of economic restructuring. To others, it heralded a new era of job loss and economic vulnerability. The chapter explains how, in both cases, the international trade in services became a synecdoche for the promise and peril of increasing global interdependence. It examines how offshoring has crept into the service sector and tackles questions that nobody seems prepared to answer: about concession bargaining, about the denial of workers' rights in Export-Processing Zones, and about the impact on wages and working conditions in the United States. Finally, it discusses the offshore outsourcing of service work from the Indian perspective.

Keywords:   outsourcing, offshoring, service sector, concession bargaining, workers' rights, Export-Processing Zones, wages, working conditions, India, United States

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