Jump to ContentJump to Main Navigation
An Internet for the PeopleThe Politics and Promise of craigslist$
Users without a subscription are not able to see the full content.

Jessa Lingel

Print publication date: 2020

Print ISBN-13: 9780691188904

Published to Princeton Scholarship Online: September 2020

DOI: 10.23943/princeton/9780691188904.001.0001

Show Summary Details
Page of

PRINTED FROM PRINCETON SCHOLARSHIP ONLINE (www.princeton.universitypressscholarship.com). (c) Copyright Princeton University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PRSO for personal use.date: 22 September 2021

Craigslist’s People Problems

Craigslist’s People Problems

Politics and Failures of Trust

Chapter:
(p.131) 7 Craigslist’s People Problems
Source:
An Internet for the People
Author(s):

Jessa Lingel

Publisher:
Princeton University Press
DOI:10.23943/princeton/9780691188904.003.0008

This chapter examines the problems that are created and solved as people connect with, sell to, exploit, and protect one another on craigslist. It draws on interviews with craigslist users and a scrape of craigslist's help forum to analyze the ways that people negotiate violations of platform policies. For the most part craigslist transactions go smoothly, but moments of success and failure are important to understanding the politics of everyday online life. When things go right, it is because formal and tacit policies are in place, and because a steady stream of users are working anonymously and without pay to enforce rules and norms. When things go wrong, however, the chapter reveals the limits of policies around community moderation. Interviews and the craigslist help forum has provided a better understanding of how users connect through and negotiate craigslist's policies around community moderation and flagging. In particular, the chapter focuses on craigslist's commitment to user anonymity, which can alternately be seen as a tool for privacy or a threatening way of being online.

Keywords:   trust, user anonymity, help forum, policy violations, community moderation, flagging, privacy, failures of trust, online politics

Princeton Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us.